Returns & Refunds Policy

Last updated: 3 November 2026

At Babe Beauty, we take pride in the quality and hygiene of our products. As our face lifting tapes are beauty products designed for direct application to the skin, we have strict hygiene standards in place to protect our customers.

Please read our Returns & Refunds Policy carefully before placing an order.

1. Returns & Cancellations

Under UK consumer law, customers purchasing online generally have the right to cancel their order within 14 days of receiving their goods, subject to applicable legal exceptions.

If you wish to cancel an eligible order, you must notify us within this 14-day period.

You must then return the products within a further 14 days of notifying us of your cancellation.

Products should be returned:

• Unused and in their original condition.

• With all original packaging included.

• With any hygiene or protective seals intact.

• With all original contents and accessories.

Please note that opening or handling products beyond what is necessary to inspect them may affect the refund amount where permitted by law.

2. Hygiene & Opened Products

For hygiene and customer safety reasons, we maintain strict standards regarding returned beauty products.

Our face lifting tapes are adhesive products intended for direct contact with the skin.

Where products are supplied sealed and are unsuitable for return for health protection or hygiene reasons, they cannot be returned under the statutory change-of-mind cancellation right once the seal has been broken after delivery.

Where this legal exemption applies, we do not accept returns of opened or unsealed products.

Products that have been used or applied to the skin cannot be resold as new. Where the statutory cancellation right still applies, any deduction for diminished value will be made only as permitted by law.

These restrictions do not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

3. How to Request a Return

To request a return or cancel an eligible order, please contact:

support@babebeauty.co.uk

Please include your order number and the product you wish to return.

You do not need to provide a reason when exercising your statutory cancellation right.

Once we receive your request, we will provide the relevant return instructions and address.

We recommend contacting us before sending products back to ensure your return is processed correctly. However, this does not restrict your statutory cancellation rights.

4. Return Shipping Costs

Customers are responsible for return postage costs for change-of-mind returns, provided these costs have been disclosed before purchase.

We strongly recommend using a tracked postal service and retaining proof of postage.

Where goods are faulty, damaged or not as described, Babe Beauty will cover reasonable return postage costs where required by law.

5. Damaged, Faulty or Incorrect Products

We carefully inspect and package our products before dispatch.

However, if you receive a product that is damaged, faulty or incorrect, please contact us as soon as possible at:

support@babebeauty.co.uk

Please include your order number, a description of the issue and photographs where possible.

We will review your request and provide an appropriate remedy in accordance with your statutory consumer rights.

Your rights under the Consumer Rights Act 2015 remain unaffected by our hygiene and change-of-mind returns policy.

6. Refunds

Where a refund is due under your statutory cancellation rights, we will issue it within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Refunds will be issued to your original payment method unless otherwise agreed.

For eligible cancellations, the original standard delivery charge will also be refunded where required by law.

Additional charges for express or premium delivery services are not refundable unless required by law.

Where permitted by law, we reserve the right to make deductions for diminished product value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Please allow additional processing time for your bank or payment provider.

7. Exchanges

We do not offer automatic exchanges for change-of-mind purchases.

If you have ordered the wrong colour, please contact us at support@babebeauty.co.uk.

Where a return is legally available and the product meets the applicable conditions, you may return the original product and place a new order for your preferred colour.

All exchanges are subject to availability and our hygiene requirements, where legally applicable.

This does not affect your statutory rights.

8. Sale & Discounted Items

Products purchased during promotional events, clearance sales or with discount codes are subject to the same statutory consumer rights as full-priced products.

Our hygiene restrictions apply equally to full-priced and discounted products where the relevant legal exemption applies.

Sale or clearance items cannot be excluded from statutory cancellation or faulty-goods rights solely because they were discounted.

9. International Returns

International customers should contact support@babebeauty.co.uk before arranging a return.

For change-of-mind returns, customers are responsible for international return postage unless otherwise agreed or required by applicable law.

Original customs duties, import taxes and other charges may not be refundable by Babe Beauty.

Customers may need to contact their local customs authority regarding potential reimbursements.

Nothing in this policy limits mandatory consumer rights applicable in the customer's country of residence.

10. Contact Us

For questions regarding returns, refunds or exchanges, please contact:

Babe Beauty

Email: support@babebeauty.co.uk

Website: www.babebeauty.co.uk

Model Cancellation Form

Complete and return this form only if you wish to cancel your order. You may also cancel by sending us a clear statement by email.

To: Babe Beauty — support@babebeauty.co.uk

I hereby give notice that I cancel my contract of sale for the following goods:

Product(s):

Order number:

Ordered on / received on:

Customer name:

Customer address:

Date:

Signature (only if submitted on paper):

Your statutory consumer rights are not affected by this policy.